Refund policy

At NailSala, your satisfaction is important to us. If something isn’t right with your order, we’re here to help.

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return or refund:

Items must be unused, unopened, and in original packaging

For defective or damaged items, please contact us with a photo so we can resolve the issue quickly

For hygiene and safety reasons, the following items cannot be returned:

Opened or used nail products

Gift cards

Approved refunds are issued to the original payment method

Refunds are processed once the returned item is received and inspected

Return shipping is free

We provide a prepaid return label once your return is approved

If your order arrives damaged, incorrect, or incomplete, please contact us and we’ll make it right as quickly as possible.

Email us at support@nailsala.com with your order number and reason for return. Our support team will guide you through the process.

Country/region